Bentley's Heating & Air

Reviews about Bentley's Heating & Air

• Meghan O'Neill

  May, 10 2018
  ★ ★ ★ ★ ★
  Middle of July, temps reaching almost 100, come home from work on a Monday to no AC. I have a home warranty so they sent out a company three days(!!!!) later. Jump to Thursday - The guy comes in for literally 2 minutes and says "Oh, it's frozen so I'll have to come back but our next appointment isn't until Monday." I wanted to cry in my 87 degree house standing in front of a fan that was blowing hot air. I figured out that my warranty would only pay for $10/pound of Freon. So, I did what any woman standing in her living room sweating, throwing an adult temper tantrum and trying to keep a dog cool would do, said screw it, I'm paying whatever I have to pay. I googled AC near Taylors and Bentley Heating and Air was the first one that popped up. I'm a review reading nut but who has time for that when it's 51754 degrees outside and even hotter inside - thank you humidity. I called and they said they can come out tomorrow (Friday). Perfect. Only one more day, I can do this. Then a few hours later at almost 5pm I get a call from one of the sweet girls in the office saying that one of their techs has some availability tonight. I said well, the other guy said it has to be off to unfreeze (I don't know if that is the proper AC term, go with it) for 24 hours. She insists that she will send someone out now and if it's not, they can just come back tomorrow. The tech showed up at 5:30 and immediately got to work. Turns out, it wasn't frozen. It was something in the motor that he was able to fix within 30 minutes. I walked into my home and heard that glorious sound of AC and I wanted to kiss the man, I was so happy! Long story short, not only did they save me a ton of money, they also heard that desperation in my voice and made the point to reach back out for an earlier time. Wonderful company, wonderful people. My warranty is out the window as far as I'm concerned, I will ONLY be calling Bentley Heating and Air here on out.

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